Shipping, Pickup & Delivery Policy
This Shipping Policy outlines the terms and conditions related to the pickup, processing, and delivery of laundry items ordered through our website or mobile application.
1. Pickup Schedule
- Laundry pickups are available on selected days and time slots as displayed on the website/app.
- Customers must schedule pickups in advance through the app, website, or customer support.
- Same-day or next-day pickup may be available in select locations, subject to availability.
- Cut-off times for scheduling pickups will be clearly mentioned during order placement.
2. Pickup Process
- Customers are required to properly bag their laundry items before pickup.
- Each order should be clearly identifiable and handed over to our pickup executive or authorized partner.
- Special instructions (delicate items, stains, fabric care, etc.) must be mentioned while placing the order.
- The pickup executive may refuse items that are unsafe, hazardous, or improperly packed.
3. Processing Time
- Processing begins once laundry items are picked up and received at our facility.
- Standard processing time depends on the service selected (wash & fold, wash & iron, dry clean, etc.).
- Processing time may vary due to order volume, special fabric care requirements, or unforeseen circumstances.
4. Delivery Timeline
- All orders will be delivered within a maximum of 7 business days from the pickup date.
- Delivery timelines may vary based on service type, location, weather conditions, or holidays.
- Customers will be notified in case of any delays.
5. Delivery Schedule
- Deliveries are made during designated delivery hours as shown on the app/website.
- Customers may choose preferred delivery slots where available.
- If the customer is unavailable at the time of delivery, re-delivery may be scheduled with applicable charges.
6. Delivery Process
- Cleaned laundry items are securely packed and delivered to the customer’s provided address.
- Deliveries are handled by our in-house team or authorized delivery partners.
- Minimum order value or delivery charges may apply and will be displayed during checkout.
7. Service Areas (Shipping Zones)
- Pickup and delivery services are available only within defined serviceable areas.
- Orders placed outside service zones may be declined or may attract additional charges.
- Serviceable areas are subject to change without prior notice.
8. Order Tracking & Communication
- Customers can track order status through the app, website, or order confirmation messages.
- Notifications regarding pickup, processing, and delivery updates will be sent via SMS, WhatsApp, or email.
- For any queries, customers may contact customer support through the provided contact channels.
9. Special Care & Liability
- Customers must declare high-value, delicate, or special-care items at the time of order.
- We follow standard industry care practices but are not responsible for damage due to:
- Undeclared delicate fabrics
- Color bleeding
- Pre-existing wear and tear
- Any issue related to missing or damaged items must be reported within 24 hours of delivery.
10. Returns, Complaints & Refunds
- Complaints regarding service quality must be raised within 24 hours of delivery.
- Rewash or partial refunds may be offered based on verification and service assessment.
- Refunds, if approved, will be processed within a reasonable time through the original payment method or wallet.
11. Policy Updates
- This Shipping Policy may be updated from time to time without prior notice.
- Any changes will be reflected on the website/app, and continued use of services implies acceptance of the updated policy.
